You know, everyone screws up. I have a real pet peeve about people who won’t admit it and, conversely, a soft spot for those who fess up and fix it.
Today, I experienced the latter and I think that they deserve a shout-out. RopeyLadder.com is a website that helps you manage ladders: that is, if a dozen of you have a ping-pong group and you want to keep rankings, allow people to challenge each other, etc, they help. Actually, I haven’t used the service yet, but that’s what I expect it will do. 🙂
Five minutes after I registered, they confirmed my registration via email. In that email, they sent me my username and password. Cleartext (for those of you who don’t know, there is nothing secure about email: don’t ever send any info in an email that is private). I don’t actally care if anyone sees my RopeyLadder password, but what if I has used the same password that I use for my bank account? Many people use the same password for everything…
So I wrote them to complain. 15 minutes later Dave Fletcher (from RopeyLadder) responded to me, from the UK, to tell me that they had changed (not WOULD change, but HAD changed) the code and no longer be sent passwords via email. Wow. Kudos to them. I went from having no faith in the competence of their company to being a real fan in 15 minutes. People who listen to feedback and respond only get better with time. Brilliant.
Now to challenge my friends for that #1 spot on the ping-pong ladder…
joel
